To establish new water service in the City of Phoenix, please click on the online form below.  The form will be submitted to utility clerk to set up the water account for the service address.  When setting up new service you will be required to pay a deposit of $40.00.


I understand that meters are generally read the last week of the month and generally billed the first week of each month.
Bills are due and payable as of the date of the mailing and considered late if not paid within 10 days of the mailing date. I also understand that if my water service is disconnected due to non-payment a reconnect fee of $40.00 from 8:00 a.m. to 4:00 p.m. Monday-Friday and $100.00 from 4:00 p.m. to 8:00 a.m. Monday-Friday, weekends and holidays in addition to full payment of past amount will be assessed and collected prior to renewing service.

When an account is closed or at the completion of one year of non-delinquent activity, whichever is first, the deposit will be applied to your account.

Any such property that is so situated as to have available to it water service so that it could reasonably be connected to the city water system shall be charged the minimum water bill and the occupant of such property shall be liable for such minimum charges.

The City’s jurisdiction and responsibility ends at the property line, and the city will in no case be liable for damages occasioned by water running from open or faulty fixtures, or from broken or damaged pipes inside the property line.

Property owner/authorized agent per City Ordinance 541, Where a business or a residential property in the city is rented to a third party, the owner of such property shall be liable for water service charges incurred by the renter of such property unless the owner shall have given notice to the city that the owner will not be liable for such charges and that the owner does not wish water to be furnished to such property except pursuant to an agreement between the renter and the city.

Water Application Property Owner/Landlord

Establish new water service by completing this form.

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Account Setup Deposit

Accounts can be setup once a $40.00 deposit has been paid. When making the deposit payment on the external website, please enter 00-0000-00 as the account number, since the account has not been established. When payment is complete, please provide a copy of your receipt using the file upload tool below.

To access the online payment portal Click Here

Is the service address your primary residence or are you renting the property?
Applicant Name(Required)
Co-Applicant Name
Service Address(Required)
Mailing Address
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